Return Policy
Thank you for shopping with us; we want you to be completely satisfied with your purchase. If you need to return an item, here are our guidelines:
- Return Period: We accept returns within 30 days from the date of purchase.
- Condition of Items: Items must be in their original condition, unused, unwashed, and with the original tags.
- To initiate a return, please contact us at confeccionesheloah@gmail.comwith your order number.
– Once approved, we will provide you with instructions on how to send the item back.
- Refunds: We will process your refund once we receive and verify the returned item. The refund will be made using the same payment method you used for the purchase.
- Returns of Sale Items: Sale items are final and not eligible for return.
- Shipping Costs for Returns: The shipping costs for returns will be the responsibility of the customer, unless it is due to an error on our part.
- Damaged or Defective Items: If you received a damaged or defective item, please contact us within 7 days of receipt to resolve the issue.
If you have any questions about our return policy, feel free to contact us. We are here to help.
Email: confeccionesheloah@gmail.com
Shipping
Shipping Time: Nashville 1-2 business days after the order is placed.
Standard shipping 1-7 business days after the order is placed.